If you aim at continuous improvement of the safety of your operation and the satisfaction of your customers so that your organisation becomes and remains competitive, safety management is an essential component. It provides a means to improve your processes, procedures, products and services. Most likely, you already have a QSMS, but you wish to develop it further and to improve its implementation in order to be more cost efficient.

In that case, a gap analysis to establish the current status of your QSMS compared to industry best practice is what we can help you with. Subsequently, for each component of the QSMS we discuss with you your ambition for the coming years, which activities are required to achieve that ambition and what are the associated resources.

Also for identifying, assessing, and mitigating safety and operational risks, we have the expertise to support you. The needs of the customers are the starting point of every consultancy assignment. Read more about our relevant services listed on the right or have a look at two example projects below.


As was demonstrated again in the Colgan Airlines accident on February 17, 2009 it has become clear that the flight and duty time limitations provide insufficient protection against accident risk resulting from flightcrew fatigue. The flight and duty time limitations do not adequately reflect factors that can have significant impact on fatigue, such as the circadian rhythm. Consequently it is possible that pilots are extremely tired, even while working in accordance with the flight and duty time limitations. Therefore, ICAO, IATA and IFALPA support the introduction of a Fatigue Risk Management System (FRMS) by airlines. A FRMS is a science based and data driven approach to prevent flightcrew fatigue. In a FRMS the question is not, "is it legal" but revolves around the question, "is the pilot fit for duty?"

ArkeFly is the first airline to introduce a FRMS in the Netherlands and is supported by ATSI and TNO. ATSI develops a model for ArkeFly which can be used to predict the fatigue levels of pilots on the basis of influencing factors such as time of day, number of hours that a person is awake, the quality of sleep, the number of hours someone is working and crossing time zones. The model will be linked to the flight scheduling of ArkeFly, so that the schedules of the pilots can be optimised for alertness.

This model is validated using data that is obtained from voluntary measurements of the pilots on board and at home. Alertness is measured by means of a vigilance test and a questionnaire, while the quality and duration of sleep is registered with an actiwatch.

As part of the campaign, pilots and managers within the company are made aware of issues of fatigue. This is aimed at recognising early signs of fatigue and to clarify what someone can do to avoid fatigue as much as possible. Introduction of a FRMS should obviously be done in consultation with the regulators and the supervisor. These parties are therefore actively involved in the project and the Dutch Airline Pilots Association was informed of the project from the outset. In this way, ArkeFly, with the help of ATSI and TNO, is taking a proactive approach to improving safety, thereby playing a pioneering role in the Netherlands.

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